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      American Airlines

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      Customer Service Manager (CSM) Interview

      28 Nov 2020
      Anonymous interview candidate
      No offer
      Positive experience
      Easy interview

      Application

      I interviewed at American Airlines

      Interview

      Very interpersonal and great communication very professional, it last longer than expected but didn't mind because myself an the interview vibed very well and made me feel very comfortable and free to answer all questions in an open space kind of environment

      Interview questions [1]

      Question 1

      How do I hand conflict
      1 Answer

      Other Customer Service Manager (CSM) interview reviews for American Airlines

      Customer Service Manager (CSM) Interview

      12 Aug 2024
      Anonymous interview candidate
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at American Airlines

      Interview

      Applied, received an instant email that I was moving forward. Then received confirmation of my zoom interview. Since I was interviewing for my current station, it was a camera off interview. Was in interview with 2 other interviewees. Questions were much behavioral based from categories off the 5 Pillars AA stands on, Caring, Collaboration, Development, Results and Future. There was no real structure to the interview, first person that spoke answered. didn't feel professional enough.

      Interview questions [3]

      Question 1

      How do you handle conflicting perspectives in your work environment.
      1 Answer

      Question 2

      How do you manage your development for this role and how do you support the development of those you lead?
      Answer question

      Question 3

      Tell me a time you went above and beyond showing care and compassion. What did you do and what were the results.
      Answer question

      Customer Service Manager (CSM) Interview

      25 Oct 2022
      Anonymous employee
      Dallas, TX
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at American Airlines (Dallas, TX) in Oct 2021

      Interview

      After you applied and get congratulations letter moving to next step, start with phone interview then face to face should be around 3-4 weeks. Most of the questions asking about behaviour and how you can handling stressful situations.

      Interview questions [1]

      Question 1

      Q: how you can handle stressful situations?
      Answer question