I applied online. The process took 2 months. I interviewed at American Airlines (Fort Worth, TX) in Jan 2018
Interview
Lots of trick questions and they like to leave you hanging. It was at best, very frustrating. No matter what I said I always felt that it wasn't well received.
Interview questions [1]
Question 1
If you had to remove a customer for something you knew they didn't do, how would you handle it?
I applied online. I interviewed at American Airlines in July 2016
Interview
Applied online took assessment test online one week later received email for a video interview. Taking my video interview today. Any advice from anyone who has gone through the process?!
Video group interview then in person with 40 other applicants. Asked behavioral questions and personality questions. The video interview lasted about 30-45 minutes. Then the in person was a whole day process.
Interview questions [1]
Question 1
Name a time you went above and beyond for a customers
I applied in-person. I interviewed at American Airlines (Dallas, TX)
Interview
1. Application with test questions
2. Group interview - online
3. In person interview - a lot of ppl with eyes on you. Dress professionally.
4. 6 week training -very hard, but be a good study/test taker
Interview questions [1]
Question 1
High level Customer service related questions and safety experiences.