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      American Airlines

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      Premium Customer Service Representative Interview

      11 May 2022
      Anonymous employee
      New York, NY
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 2 months. I interviewed at American Airlines (New York, NY) in Mar 2022

      Interview

      Interviewed in groups of four in the Flagship lounge at JFK. We were asked to answered about 10 questions in total in which every gets a few moments to think about their answer and answer each question.

      Interview questions [1]

      Question 1

      Explain a time where went above and beyond for a passenger?
      Answer question

      Other Premium Customer Service Representative interview reviews for American Airlines

      Premium Customer Service Representative Interview

      25 Oct 2017
      Anonymous interview candidate
      No offer
      Positive experience
      Difficult interview

      Application

      I applied online. I interviewed at American Airlines in Sept 2017

      Interview

      F2F interviw took place at ORD. There were 3 interviewers. The questions were very diffucult, but all interviewers were very nice and talkative. Very at home relaxing atomsphere. The application is still pending.

      Interview questions [2]

      Question 1

      Tell us about your self
      Answer question

      Question 2

      In what situation you'd have to get authorization?
      Answer question