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      American Airlines

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      American Airlines interviewsAmerican Airlines PREMIUM CUSTOMER SERVICE COORDINATOR interviewsAmerican Airlines interview


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      PREMIUM CUSTOMER SERVICE COORDINATOR Interview

      25 Sept 2022
      Anonymous interview candidate
      New York, NY

      Other PREMIUM CUSTOMER SERVICE COORDINATOR interview reviews for American Airlines

      PREMIUM CUSTOMER SERVICE COORDINATOR Interview

      8 June 2026
      Anonymous interview candidate
      Chicago, IL
      No offer
      No offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 4 weeks. I interviewed at American Airlines (New York, NY) in Sept 2022

      Interview

      I have looked everywhere for information such as questions and just the interviewing process for this position with no luck! Hopefully I can help someone who has an upcoming interview with this position. So i applied about four weeks ago and about a week ago I received an email from a a member of a Talent Advisor stating that I have been scheduled for a virtual interview and that I had to confirm if I’d be attending. The interview was scheduled for the next 6 days away. I confirmed tht I wil be attending and I received another email with the interview details such as the three interviews name date, time and duration. So I signed in on the day and the interviewed starred. I was under the impression that there would be other candidates along with myself 😂. Nope only me with 3 interviewers. So the Premium Manager for LGA was the main interviewer. The interview was divided with questions into sections such as customer service, problem solving , decision making, personally etc. I was asked 3 questions by the other 2 interviewers and 4 questions by the manager. The questions were very lengthy and thorough. The manager gave me a disclaimer so answer as beat as possible and thoroughly sos that they can get a good understanding of me as a person so to answer the questions taking my time. Besides the questions I was asked if I have any training with two softwares called QIK and Sabre. Which I did not have any training in. They all were writing as I answered the questions. At the end of the interview i was asked if I had any questions to ask them which I did. I asked them what has been the most rewarding thing working for AA. The manager smiled and answered. She then told he that there is one more interview the following day and then they will deliberate amongst themselves to make a decision as I should heard from the Talent advisor early the flowing week with a decision. I am going to try my best to remember as much questions as possible 😂. So now I wait🤞🏽.

      Interview questions [8]

      Question 1

      Can you please tell us about your current job and your job duties ?
      Answer question

      Question 2

      How did you deal with an irate customer? What steps did you take and what was the outcome?
      Answer question

      Question 3

      Can you describe a time you had to work with another department in your job where you had to work as a team to get the job done? How did y’all communicate? What was the task at hand? And what was the end result?
      Answer question

      Question 4

      Name a time you had to fix someone else’s mistake? What were the steps you took?
      Answer question

      Question 5

      Name a time you had to follow safety proceedings? How did you take charge ? And what were the safety steps as polices that were taken.
      Answer question

      Question 6

      A guest comes to the lounge with his 73 yr old grandmothers who both have passes along with a friend who doesn’t have a pass l. What your you handle that situation?
      Answer question

      Question 7

      A man comes up to you and demands access to the lounge but he’s not a member but he states that he has been allowed in before. How do you handle that situation?
      Answer question

      Question 8

      A flight full of executive passengers has been delayed and are all upset. How would you handle the situation?
      Answer question
      1
      Positive experience
      Difficult interview

      Application

      I applied through other source. I interviewed at American Airlines (Chicago, IL) in June 2026

      Interview

      Simple and straight forward. Responses came in pretty fast. Filled out the application on the site, uploaded the resume, and was invited to do the assessment test. Got TNBT about a week later

      Interview questions [1]

      Question 1

      Personality related questions are alright but they also test you on your memory which is very challenging
      Answer question