I applied online. The process took 3 months. I interviewed at American Airlines (Richmond, VA) in June 2015
Interview
I applied in May of 2015. I didn't receive a call till June for a phone interview process with 30 other people. the next day we received a email for a face to face interview. I arrive for my interview and spoke to one hiring manager my interview was about 10 minutes long. And was offered the position and told to wait for a email on orientation. orientation was about two weeks later we talk about the company and benefits. we got our paperwork for drug screening and did I our finger prints. We was told we would hear something about a training date. I'm still waiting on a train and date it been about a month and two weeks.
Interview questions [1]
Question 1
Can you handle being a ticket agent when it come to different situation. Example if a angery passagner flight was canceled how would you approach the situation?
In person, they gave a presentation, then they make sure you’re fine with the pay and job duties, but then to my surprise they didn’t ask many situational questions, only 3, so it wasn’t too hard.
Interview questions [1]
Question 1
Describe a time you worked with a supervisor you didn’t get along with, and how did you get by?
I applied online. I interviewed at American Airlines (Los Angeles, CA) in Feb 2026
Interview
February 10th - Applied Online
February 12 - got an email to schedule an interview
February 19th - onsite group interview
The interview was a 5-10 minute presentation, and then they broke us into groups. They first ask operational questions like, can you work weekends, nights, holidays, etc.? " Then, they only ask 3 questions. I got the offer, and we did the onboarding. If you are clean and you move fast on your pre-hire process, your clearances should come in 3-4 days. But getting a start date takes a while because they wait for everyone to clear the onboarding and background check.
Interview questions [1]
Question 1
Tell me when you had to work with a bad supervisor and how you managed it?
I applied online. The process took 2 weeks. I interviewed at American Airlines (Los Angeles, CA)
Interview
The interview was friendly and quick. The interviewer posed a few customer service-related questions and inquired about our motivation for joining American. You go through an extensive background check after you accept a position.
Interview questions [1]
Question 1
Why do you want to be a customer service agent? Why do you want to work for AA?