I applied online. The process took 2 months. I interviewed at American Airlines (Dallas, TX) in May 2023
Interview
Two assessments are done after the first application, then a zoom interview with 20 other applicants for an hour total and then a in-person interview at their headquarters in Dallas, TX.
Interview questions [1]
Question 1
Describe a time when you had a difficult customer and what did you do to resolve the issue.
I applied online. I interviewed at American Airlines in July 2016
Interview
Applied online took assessment test online one week later received email for a video interview. Taking my video interview today. Any advice from anyone who has gone through the process?!
Video group interview then in person with 40 other applicants. Asked behavioral questions and personality questions. The video interview lasted about 30-45 minutes. Then the in person was a whole day process.
Interview questions [1]
Question 1
Name a time you went above and beyond for a customers
I applied in-person. I interviewed at American Airlines (Dallas, TX)
Interview
1. Application with test questions
2. Group interview - online
3. In person interview - a lot of ppl with eyes on you. Dress professionally.
4. 6 week training -very hard, but be a good study/test taker
Interview questions [1]
Question 1
High level Customer service related questions and safety experiences.