I applied online. I interviewed at American Airlines (Dallas, TX) in Aug 2015
Interview
I filled out an online application. A few weeks later, I was asked to do an online interview. It was pretty straight forward and they asked me the same questions that others have posted. I thought I must not have passed that level because almost 3 months went by, but then I was called for a face to face interview. I hope it goes well. I am older (in my 40's), so I may not be what they are looking for.
Interview questions [1]
Question 1
Tell us about your past customer service experience.
I applied online. I interviewed at American Airlines in July 2016
Interview
Applied online took assessment test online one week later received email for a video interview. Taking my video interview today. Any advice from anyone who has gone through the process?!
Video group interview then in person with 40 other applicants. Asked behavioral questions and personality questions. The video interview lasted about 30-45 minutes. Then the in person was a whole day process.
Interview questions [1]
Question 1
Name a time you went above and beyond for a customers
I applied in-person. I interviewed at American Airlines (Dallas, TX)
Interview
1. Application with test questions
2. Group interview - online
3. In person interview - a lot of ppl with eyes on you. Dress professionally.
4. 6 week training -very hard, but be a good study/test taker
Interview questions [1]
Question 1
High level Customer service related questions and safety experiences.