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      Asurion

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      Cell Phone Repair Technician Interview

      21 Dec 2019
      Anonymous interview candidate
      No offer
      Negative experience

      Other Cell Phone Repair Technician interview reviews for Asurion

      Cell Phone Repair Technician Interview

      23 Oct 2019
      Anonymous employee
      Raleigh, NC
      Accepted offer
      Easy interview

      Application

      The process took 1 week. I interviewed at Asurion

      Interview

      The most unprofessional company I’ve ever interview with in my life! The interview process at first seemed amazing and streamlined. I sent in my app through indeed.com and Asurion sent me an email an hour later asking me to submit one on their official site. I did and received an email the next day asking me when I wanted to set up a phone interview. I scheduled the interview for the next day and it was a very short simple phone screen. After we hung up, I received a phone call from them 10 minutes later and was asked if I wanted to move onto the next process which was a video interview with a hiring manager. I agreed and scheduled it for the next day. Next day comes and I receive a text from Asurion saying the hiring manager couldn’t make it and to call them to reschedule. I do and the rep tells me they’ll give me a call next week since the hiring manager isn’t available to confirm a new date. Come next week I get a call that I missed asking to reschedule. I call back, no answer. Leave a voicemail. They call again the next day and I missed it because I’m in school. I call back not even 20 minutes later. No answer. I call them back a few more times through out the day, no answer. I can’t even leave a voicemail at this point because their inbox is full. I haven’t heard back from them in a week. Ridiculously unprofessional company. Like seriously do you guys only have like 2 people working in HR? You guys can’t even clear your voicemails? NO ONE is there to answer a phone call through out the day? Ridiculous. Nice playing phone tag with you but I’m onto the next.

      Interview questions [3]

      Question 1

      Do you have cell phone repair experience?
      1 Answer

      Question 2

      Name a time where you provided great customer service.
      Answer question

      Question 3

      What does great customer service mean to you?
      Answer question
      Positive experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Asurion (Raleigh, NC) in Oct 2019

      Interview

      First a phone interview with a recruiter, then an interview with the District Manager. Both were engaging, both were personable and went with the flow of the conversation rather than going off a sheet of paper. Overall it was a great experience!

      Interview questions [1]

      Question 1

      Describe yourself.
      1 Answer
      4

      Cell Phone Repair Technician Interview

      22 Nov 2019
      Anonymous employee
      Fort Lauderdale, FL
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Asurion (Fort Lauderdale, FL) in Oct 2019

      Interview

      The process was 3 steps in total 1 Recruiter phone interview 30 minutes. (one week after application submission) 2- Phone/Online interview 30 minutes (two weeks after application submission) 3-Final In-person 1:1 interview 45 minutes (3-4 weeks after application submission)

      Interview questions [1]

      Question 1

      Why Asurion?
      1 Answer