I applied through an employee referral. The process took 1+ week. I interviewed at Asurion (Jacksonville, NC) in May 2012
Interview
The initial call was to set up a time for interview. I was called on a specified date and had to log into my computer and access a chat. After I was vetted I was put through a 6 week class that had been set up on site at a local community college (they no longer have this class it is now all done online). After completing the class we were set up at home to take calls and were monitored for the last 2 weeks of training taking calls.
Interview questions [3]
Question 1
Was I able to deal with customer complaints in a professional manner?
The interview process for the customer service position started with a phone screening where they asked about my availability, background, and basic customer service experience. After that, I was invited for an in-person (or virtual) interview with the hiring manager. During the interview, they asked behavioral questions like how I handle difficult customers, how I stay calm under pressure, and how I work as part of a team. They also gave a few scenarios and asked how I would respond. The whole process was straightforward and focused on communication skills, patience, and problem-solving. I heard back shortly after with next steps.
I applied through a recruiter. The process took 3 days. I interviewed at Asurion (Houston, TX) in Feb 2025
Interview
The entire process was a virtual process. They simple questions about your availability and then took a short assessment. Once you completed that then you had and interview with a recruiter.
Interview questions [1]
Question 1
Give me a time when you had to upsell in previous job?
I applied online. The process took 5 days. I interviewed at Asurion (Bogota, Cundinamarca) in Aug 2024
Interview
It was an easy interview, they ask for experience details and then a little sales role-play. The interviewer was pretty cool, they ask also for the way you handle calls and sales management tools.