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      Audible

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      Audible interviewsAudible Senior Manager, Customer Care Process Improvement interviewsAudible interview


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      Senior Manager, Customer Care Process Improvement Interview

      9 June 2014
      Anonymous employee
      Newark, NJ
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Audible (Newark, NJ) in June 2014

      Interview

      Applied online and received a screening phone call from a HR representative within 2 days. He discussed basic questions - background, experience, interest in the role, salary expectations etc. Standard screening to check verbal skills, thinking on your feet etc. Organised a first phone interview which took place 2 days later. Phone interview went for 1.5 hours and focused on leadership questions. There were some technical questions, but at a high level. The person I spoke with was very detailed in his explanation of the journey of Process Improvement at the organisation and the senior management buy-in. He also listened to my answers patiently. It was a very pleasant experience. Afterwards, got another call from the HR representative who organised the next stage which was 4-7 on site interviews.

      Interview questions [1]

      Question 1

      Tell us about a time when you had a make a judgment call without analyzing any data. How did you go about it? What made you decide on making the judgment call? How did you convince the senior management that it was the right way forward?
      Answer question
      4