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      Bazaarvoice

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      Customer Sucess Manager Interview

      7 Aug 2024
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Bazaarvoice

      Interview

      Decent but I felt dismissed because upper management didn't have time. The first 3 interviews (including screening phone call) were professional, but there was a general lack of cohesion on the responsibilities of the role.

      Interview questions [1]

      Question 1

      How would you address this Customer success issue?
      Answer question
      avatar
      Bazaarvoice response
      1y
      Thanks for your feedback! I'm really sorry to hear that your interview experience with Bazaarvoice wasn't great. We're committed to making our process better and ensuring that role responsibilities are clear.

      Other Customer Sucess Manager interview reviews for Bazaarvoice

      Customer Success Manager Interview

      8 Feb 2023
      Anonymous interview candidate
      No offer
      Neutral experience
      Easy interview

      Application

      I applied online. I interviewed at Bazaarvoice in June 2022

      Interview

      Everyone I interacted with was very friendly. Despite this, delays and miscommunications with scheduling and vague, unclear descriptions of the role and work itself left me wary of what exactly the position entailed. This is to be expected with a newer/expanding role or department but other reviews left me wary of proceeding.

      Interview questions [1]

      Question 1

      What are you looking for in your next role? Why Bazaarvoice?
      Answer question
      avatar
      Bazaarvoice response
      3y
      Thanks so much for the feedback. Rest assured your feedback will be looked into to improve our process.

      Customer Success Manager Interview

      29 July 2020
      Anonymous interview candidate
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Bazaarvoice in June 2020

      Interview

      Pretty standard process. Applied online and set up time to speak with their lead recruiter. I was very impressed and please with this conversation. One of the more knowledgable recruiters I have spoken with and I could tell he was very invested in his job. Convo went well and I was pretty much told I'd advance eon the spot. 2nd Round was with a leader in the Success org. Very conversational with no gotcha questions. About 12 days passed and on a Sunday the recruiter reached out to give me some insight into what was going on. I appreciated the transparency but essentially it sounded like they did not have their stuff together and ended up giving preference to some internal candidates in the interview process and that they would have me interview for another team with open reqs. I was told to expect follow up the next week but that did not happen. I ended up being ghosted or forgotten about, which was pretty disappointing considering the current state of affairs with Covid and unemployment.

      Interview questions [1]

      Question 1

      Why Bazaarvoice? Tell me what you know about what we do?
      Answer question
      3
      avatar
      Bazaarvoice response
      5y
      Thank you for taking the time to give us the feedback on your experience. Seems like it everything was going well until the miss on our part with communication at the end. I am sorry we did not follow up after indicating that we would do so. I will flag with team and try and uncover what went on. I hope this would not deter you from applying again in the future.