I was an internal candidate who applied to become a Best Buy Mobile Manager. Internal Best Buy leadership interviews are extremely dependent on you knowing your business. Most questions involve the manager asking you questions about your current financial results. It is extremely important that you know your numbers cold. Many follow up questions revolving around why your numbers are where they are and what you have done to influence them.
Interview questions [1]
Question 1
Nothing was asked that I did not expect. Just needed to memorize pages of drill down reports about my business.
I applied through an employee referral. The process took 1+ week. I interviewed at Best Buy
Interview
Very detailed questions. They want to know why you succeeded or failed. The dialogue is very smooth. They ask everyone the same questions for fairness but they want to hire someone that wants to be promoted
Interview questions [1]
Question 1
Describe the hardest customer experience and how you handled it
I applied in-person. The process took 1 day. I interviewed at Best Buy (San Francisco, CA) in Apr 2011
Interview
I interviewed with the General Manager and the District Mobile Manager. They asked me a series of questions and took notes. The questions were scenario questions (ex: describe a time where you did not hit your goal, what did you do and what did you learn from it etc..)
Interview questions [1]
Question 1
Describe a time when you had to motivate an employee who worked only 4 hours a week versus an employee who worked 40 hours a week.