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      In Store Service Assistant Interview

      24 Sept 2021
      Anonymous interview candidate
      St. Catharines, ON
      No offer
      Negative experience
      Difficult interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Best Buy (St. Catharines, ON) in Sept 2021

      Interview

      Received a call with some pre-screening questions regarding availability and coming in for an interview. Went into the store and met with 2 team leads who were really friendly and lively. The interview was more informal and very customer service experienced based (know your STAR method!). You're supposed to hear back after 2 days to set up a meeting with the manager. Did not hear back because I tanked the situations - cannot come up with things on the spot especially if you do not have specific customer experience.

      Interview questions [5]

      Question 1

      Describe a time a customer was blowing up and how you handled it
      Answer question

      Question 2

      Describe a time you were put into a situation you were not familiar or comfortable with and how you dealt with it
      Answer question

      Question 3

      Describe a time when there were multiple customers waiting in line and how you dealt with it
      Answer question

      Question 4

      Describe a time you were asked to do something you were unqualified to do and how you dealt with it
      Answer question

      Question 5

      What do you look for in a team-based environment and what do you add to a team
      Answer question