I applied online. The process took 2 weeks. I interviewed at Best Buy (York, PA) in Aug 2011
Interview
Sat down with the Store manager after doing a phone screening and an online quiz. All took less than a half an hour. The questions the store manager asked were the same ones that the phone screening asked, probably to make sure that you were consistent across your answers and not just BSing them.
Interview questions [1]
Question 1
What would you do if someone stole from the store and you saw it?
easy questions, behavioural - focused on wether you can handle customer interactions well. "Tell us about a time when you handled conflict", "How would you approach an upset customer", etc.
Very simple first on the phone interview, then come to the store for a in store interview with asst. Manager, then you have an interview with the GM. Relaxed for the most part
I applied online. I interviewed at Best Buy (Colorado Springs, CO) in July 2016
Interview
It helps to have a background or an understanding of technology as well as customer service. They are looking for people who have a desire to work and are flexible in helping your teammates out as well.