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      Customer Success Manager (CSM) Interview

      28 June 2025
      Anonymous interview candidate
      Dublin, Dublin
      No offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. The process took 1 week. I interviewed at BrightHire (Dublin, Dublin) in June 2025

      Interview

      I had a standard initial screening call. The recruiter - Leslie - walked me through the basics of the role and allowed me an opportunity to expand on my career history. Despite not being moved forward in the process, this was a wonderful call. Leslie made sure our discussion was genuinely relaxed and comfortable, yet thorough and productive. The interview was also very transparent; Leslie gave a head's up on a gap in my experience which may be a deal-breaker; I really appreciated knowing this outright and having my expectations managed proactively. Leslie's enthusiasm for the company was infectious, taking my interest level from "mildly interested" to "I really want to be a part of what this company is doing." And I still do.
      1

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