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      CDW

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      Account Manager Interview

      7 Jan 2015
      Anonymous interview candidate
      No offer
      Average interview

      Application

      I applied online. I interviewed at CDW in Jan 2015

      Interview

      Very friendly and helpful HR recruiter. Asks about your resume and behavioral questions. 2 interviews, 1st phone and 2nd with hiring manager in person How would I handle a situation in which I am on the phone with a customer who does regular business with me, when a customer who I have been trying to reach unsuccesfully calls me? Tell me about a time you were rejected and how you dealt with it? Give a detailed example of a time your previous employer disagreed with your idea? You have a customer that ordered a printer of a certain brand and model, but we don't have the printer in stock. What do you do in order to 1# not loose the sale 2# give the customer what he wants?Why? What did you do? Why do you want to work at CDW?

      Interview questions [1]

      Question 1

      How would I handle a situation in which I am on the phone with a customer who does regular business with me, when a customer who I have been trying to reach unsuccesfully calls me? Tell me about a time you were rejected and how you dealt with it? Give a detailed example of a time your previous employer disagreed with your idea? You have a customer that ordered a printer of a certain brand and model, but we don't have the printer in stock. What do you do in order to 1# not loose the sale 2# give the customer what he wants?Why? What did you do? Why do you want to work at CDW?
      Answer question
      5