I applied online. The process took 2 weeks. I interviewed at CIBC (Toronto, ON) in July 2016
Interview
I applied the CSR position online through the website Indeed, and i received an email saying that there would a phone interview coming on a scheduled date and time. its about 15-minute interview, and immediately after finishing the phone interview, they would schedule an face-to-face interview a week after.
Interview questions [1]
Question 1
how will you approach sales target if you are new to this positon?
The CIBC Customer Service Representative (CSR) interview process generally takes an average of 16 to 20 days and involves multiple stages designed to assess your customer service aptitude, sales potential, and cultural fit.
Was smooth and warm. Nothing to add. Was more intro than grilling. From the beginning it was obvious that we clicked and interview was more conversational. Some tmat questions, some customer scenarios and checking loyalty issues.
Interview questions [1]
Question 1
How would you approach on specific customer problem etc