I applied online. The process took 2 weeks. I interviewed at CIBC (Vancouver, BC) in July 2018
Interview
It was not that tough and they ask things related to customer service experience. They were trying to find the link of my old experience to the role at Cibc
The CIBC Customer Service Representative (CSR) interview process generally takes an average of 16 to 20 days and involves multiple stages designed to assess your customer service aptitude, sales potential, and cultural fit.
Was smooth and warm. Nothing to add. Was more intro than grilling. From the beginning it was obvious that we clicked and interview was more conversational. Some tmat questions, some customer scenarios and checking loyalty issues.
Interview questions [1]
Question 1
How would you approach on specific customer problem etc