Phone interview followed by an online test and then an in person interview. Pretty standard situational questions emphasizing customer service and sales ability. It is a sales position so don't go in thinking it's just answering the phone. Corporate security will do a background check and will audit work history listed on resume.
The CIBC Customer Service Representative (CSR) interview process generally takes an average of 16 to 20 days and involves multiple stages designed to assess your customer service aptitude, sales potential, and cultural fit.
Was smooth and warm. Nothing to add. Was more intro than grilling. From the beginning it was obvious that we clicked and interview was more conversational. Some tmat questions, some customer scenarios and checking loyalty issues.
Interview questions [1]
Question 1
How would you approach on specific customer problem etc