I applied online. The process took 1 week. I interviewed at CIBC (Montreal, QC)
Interview
Phone interview in french and english with behavorial questions. Asked questions about short/long term goal, why you wish to work for them, a time where you had to deal with your manager about an issue, an example of when you have accomplished something.
1
Other Customer Service Representative interview reviews for CIBC
The CIBC Customer Service Representative (CSR) interview process generally takes an average of 16 to 20 days and involves multiple stages designed to assess your customer service aptitude, sales potential, and cultural fit.
Was smooth and warm. Nothing to add. Was more intro than grilling. From the beginning it was obvious that we clicked and interview was more conversational. Some tmat questions, some customer scenarios and checking loyalty issues.
Interview questions [1]
Question 1
How would you approach on specific customer problem etc