I applied online. The process took 3 weeks. I interviewed at CIBC in Sept 2019
Interview
Phone Interview - 20 minutes long
Asked a few different questions
Very friendly and easy to talk to
They describe the job, and tell you hourly wage
Wanted to know about past sales experience
Interview questions [1]
Question 1
Customer Service Experience
Experience handling cash
What I thought the job would be
The CIBC Customer Service Representative (CSR) interview process generally takes an average of 16 to 20 days and involves multiple stages designed to assess your customer service aptitude, sales potential, and cultural fit.
Was smooth and warm. Nothing to add. Was more intro than grilling. From the beginning it was obvious that we clicked and interview was more conversational. Some tmat questions, some customer scenarios and checking loyalty issues.
Interview questions [1]
Question 1
How would you approach on specific customer problem etc