I applied online. The process took 2 weeks. I interviewed at CIBC in Sept 2010
Interview
The interviews at CIBC seem to be pretty standard. The managers read from a paper sometime write down your answers or check off a box. If you don't do very well at your first face to face interview don't worry the next interveiw will be the same questions.
Interview questions [1]
Question 1
At my first interview for CIBC it was sales targets.
The CIBC Customer Service Representative (CSR) interview process generally takes an average of 16 to 20 days and involves multiple stages designed to assess your customer service aptitude, sales potential, and cultural fit.
Was smooth and warm. Nothing to add. Was more intro than grilling. From the beginning it was obvious that we clicked and interview was more conversational. Some tmat questions, some customer scenarios and checking loyalty issues.
Interview questions [1]
Question 1
How would you approach on specific customer problem etc