I applied online. I interviewed at CIBC (Toronto, ON) in June 2015
Interview
The telephone interview was not as friendly as I expected. It was like an interrogation and made me feel guilty for applying. I was nervous as it was my first interview. No additional questions, no empathy at all. Maybe I had a bad luck with the HR person.
The CIBC Customer Service Representative (CSR) interview process generally takes an average of 16 to 20 days and involves multiple stages designed to assess your customer service aptitude, sales potential, and cultural fit.
Was smooth and warm. Nothing to add. Was more intro than grilling. From the beginning it was obvious that we clicked and interview was more conversational. Some tmat questions, some customer scenarios and checking loyalty issues.
Interview questions [1]
Question 1
How would you approach on specific customer problem etc