I applied through other source. The process took 1 day. I interviewed at CIBC (Toronto, ON) in July 2015
Interview
walk in the branch which i saw they were currently hiring, the branch manager interviewed me. Question: tell me about yourself. The manager informed me more than once that I should submit the application online in advance that they can proceed the hiring process.
The CIBC Customer Service Representative (CSR) interview process generally takes an average of 16 to 20 days and involves multiple stages designed to assess your customer service aptitude, sales potential, and cultural fit.
Was smooth and warm. Nothing to add. Was more intro than grilling. From the beginning it was obvious that we clicked and interview was more conversational. Some tmat questions, some customer scenarios and checking loyalty issues.
Interview questions [1]
Question 1
How would you approach on specific customer problem etc