I applied online. The process took 2 weeks. I interviewed at CIBC (Toronto, ON) in July 2020
Interview
It was a straightforward process. First there was a phone interview and online test to check my reading and writing. Once completed, it was an in-person interview where I got asked some behavioral questions. They also tested my typing skills and ability to find information.
I applied through a recruiter. The process took 4 days. I interviewed at CIBC (Toronto, ON) in May 2017
Interview
Greeted by 2 HR manager upon arrival. Interview consists of two main questions. Which are behavioral questions and a sale scenario questions. Location at 750 Lawrence avenue west. Make sure you succeed on both main questions as they are looking for top candidate that can sell and have customer service.
Interview questions [1]
Question 1
Why do you want to work for CIBC?
How do you deal with customer service?
How do you deal under pressure?
What makes you the best candidate?
Sale Scenario
You are the CSR and talking to a client.
How would you assist client in picking the best product (visa) for them?
I applied online. The process took 6 weeks. I interviewed at CIBC (Toronto, ON) in June 2016
Interview
1 online testing （30 minutes video test）
watching a video about how the working process of taking the call
Then, doing the question
2 phone interview （30 minutes about resume and behavior question)
Most part are the resume and behavior question
such as why bmo, what's your career plane
3 face to face interview (most of them are situation question)
focus on situation question such as how to work with conflict and angry customer