I applied through an employee referral. The process took 2 weeks. I interviewed at CIBC (Montreal, QC) in June 2024
Interview
Was not hard just regular questions of past experience like whats a difficult situation you overcame, what characteristics do you think you possess etc. It was like having a normal conversation, so make sure to just be relaxed and answer the question
Interview questions [1]
Question 1
Tell me about a difficult experience in work/school and how you overcame it
The CIBC Customer Service Representative (CSR) interview process generally takes an average of 16 to 20 days and involves multiple stages designed to assess your customer service aptitude, sales potential, and cultural fit.
Was smooth and warm. Nothing to add. Was more intro than grilling. From the beginning it was obvious that we clicked and interview was more conversational. Some tmat questions, some customer scenarios and checking loyalty issues.
Interview questions [1]
Question 1
How would you approach on specific customer problem etc