The Talent Partner I spoke with seemed completely disengaged throughout the process. What surprised me most was that a significant part of the conversation was spent explaining how someone else in the Paris team had failed to deliver, which felt inappropriate to discuss with an external candidate. As a hiring representative, that does not create a positive impression of the organization. What was even more disappointing was the lack of follow-up afterward. Interestingly, a colleague of mine in the UK interviewed for the same role and had a very similar experience. At some point, companies need to recognize that recruitment is a form of customer service. Every candidate interaction shapes the employer brand, regardless of whether the person is ultimately hired. Candidates may become future employees, clients, partners, or advocates for the company, and the recruitment experience leaves a lasting impression.