Good. Questions were quite simple based on customer service experience. E.g how would you handle a difficult customer. Tell me about yourself? Why do you want to work with Capita?
I applied online. The process took 5 days. I interviewed at Capita (London, England) in Apr 2022
Interview
Completed an online assessment which was then followed by a video interview a few days later. The interview took about 30 minutes, it was quite a laid back interview, very informal compared to other interviews I've done.
Interview questions [2]
Question 1
Give an example of a time you provided good customer service and solved a problem for someone
Easy questions to test language skills, made me feel comfortabke and at ease. The interviewer was nice and were expected questions about the company and the role. Swift with letting me know if I passed.
While the interview itself was good, both individuals were welcoming & very good at putting you at ease the job role described compared to what is actually expected of you are quite different.