I applied through a staffing agency. The process took 6 weeks. I interviewed at Capita (Glasgow, Scotland) in Oct 2014
Interview
Easy interview, seemed to want to see that you are competent at answering questions, can be descriptive and have decent etiquette.
Asked me to sell a product to them, why it was a good investment etc.
Asked about previous experience.
Interview lasts about 10 minutes, but around 2 hours allocated to fill out forms etc.
Interview questions [1]
Question 1
Previous work experience in a customer orientated roll.