I applied online. The process took 2 weeks. I interviewed at CarMax (Merrillville, IN) in Sept 2018
Interview
Applied online. Fairly lengthy online application process involving testing, surveys. HR called to schedule a phone interview with a manager. Phone interview took about 20 minutes. Manager advised he would have HR call to schedule an in-person interview. Arrived at the appointed hour, about 10 minutes early - the person I was to meet with was not yet in the store. 20 minute wait. Was taken into the showroom and sat down at a computer, asked to fill out some more online forms. Once this was complete, waited another 20 minutes for the manager to arrive for the interview. He asked the standard "describe a time you did ___" questions. Went outside and did a sales presentation/demonstration on one of the vehicles. He asked if I had any questions, and I had several. We had a pretty good discussion about Carmax, the sales process in general, the Carmax method. Manager asked if I had time to speak with another manager, and I said yes. After another 20 minute wait, the original manager came back and said the store manager's schedule was crazy, he would have to call me. Three days later, I got an e-mail saying thanks but no thanks. Never got the call from the store manager. Sent an e-mail to the HR rep asking for advice on future interviews, what they thought I could do better, what to work on - no response. Second in-person interview I've had with Carmax in three years, second time they've said no after bringing me in.
Interview questions [1]
Question 1
Describe a time you went above and beyond a customer's expectations.
About a 15-20 minute phone interview. Basic questions like past job experience, are you comfortable with customer service? If they like you, you move on to an in person interview. A scripted interview with one of the sales managers asking open ended questions on why you would be a good candidate, if you have sales experience, & that you understand it is a 100% commission position. You will then complete a sales exercise on the lot, where you complete a brief walkaround of a vehicle & present some obvious features & benefits of the vehicle. If you get passed that, you meet the General Manager where he/she will be the final decision. He asked repetitive questions the sales managers did & then asked specific questions like "Describe a time you sold a product, what was the determining factor that resulted in the customer buying that product?"
Interview questions [1]
Question 1
What means the most to you? Money, opportunity, recognition or integrity?
Easy-going and interviewee friendly. Looks to bring out opportunity for growth for the interviewee. Begins with a screening call by the manager, goes to an in-person interview with the manager where specific sales questions are asked, and then concludes with a final interview with the LGM to assess fit.
Interview questions [1]
Question 1
Demonstrate a cohesive sales routine to a potential customer.
3 interviews, situational, role play, final with GM. Basic sales experience and mostly conversational. Fairly easy interview and entry level; they may give you objections but will give you the right answer in the end
Interview questions [1]
Question 1
What is the first part of a customer interaction after the introduction?