Part 1a: candidate typing test in Chinese, and listening test (Mandarin, between customer advisor and customer, noting down important details) Part 1b: candidate speaking test in Mandarin. (reading key words/script, and 3 min self-intro in mandarin) Both part 1a and 1b is done in a room by the candidate themselves alone. Part 2a: panel interview with customer team lead and HR rep. questions mostly in English, some in canto and mandarin Part 2b: roleplay scenario - where the candidate is a hotel front desk and the interviewer is an angry customer waiting to check in for a long time.

The whole process from start to finish was about 4weeks, screening call came several days after application then the actual interview a week after. Offer was received more or less 3 weeks after the face to face interview.