I applied online. I interviewed at Citi (Taguig) in Sept 2018
Interview
There would be a total of three steps for the hiring process. First, one of the hr team will conduct an initial interview that may take around 5-10 minutes. He will just ask normal questions about your employment history and why did you choose Citi. He will also test your communication skills. On my case, he asked me to summarise the last movie that I saw. Since I was stuttering at that time, I was given another chance so I summarised another movie I have watched. I passed so the next step will be the online assessment that took around 1 hour and 30 minutes mostly about behavioural situations. Once you passed, the last step will be a panel interview wherein there will be two people interviewing you. One of them is an operations manager. It took them 45 minutes to interrogate me. I was so disappointed that just by nodding every time he talks and agreeing with what he says kind of annoyed him. He told me that he was kind of bothered by it. But that’s the way I am, right? So they proceeded on asking me questions. They will ask you to tell something about yourself that isn’t on your resume, your hobbies, your employment history, your future plans if get hired and etc. They will also question you about integrity and ask you state a situation that tested your integrity. Of course no employee is perfect so I told them one situation that tested my integrity before. I was just being honest and not being hypocrite. After the interview, you will just wait for 10-15 minutes for the result. Then, they would call you again and give you a feedback. They only feedback that I got was everything was somewhat fine except for the integrity part. So i failed the last part of the process. On my opinion, i think it would be better if integrity is asked on the initial interview so they would know if one is qualified or not right away. I have spent almost the whole day waiting for the result. Some of the applicants like me came from provinces and had a hard time commuting just to get a job. But a single mistake can ruin it. I hope Citi would be more considerate next time.
Interview questions [1]
Question 1
There are a lot. See my hiring and interview process.
i arrived and was the accomodated. the interview went pretty fast. it was straightforward and i would say pretty easy. just the normal interview questions and some situational questions. i declined the offer because i got an opportunity at other company
I applied through a recruiter. The process took 4 weeks. I interviewed at Citi (Taguig) in Feb 2024
Interview
I underwent 3 phases of interviews: (1) Background check, (2) Initial Interview with HR, and (3) Final Interview with Hiring Manager. I went through all interviews in just a day through the phone.
As a fresh graduate with no BPO experience, I mostly relied on my communication skills to survive the whole process. The interview with the HR revolved mostly around questions involving integrity. In my case, he asked me to elaborate further on the circumstances where I showed integrity as an individual.
The final interview was the most challenging of them all — at least, for me. The hiring manager tested me through a mock call. Afterwards, she was testing my patience and capabilities as a customer service representative, especially since I have no experience.
The hiring manager had an intimidating tone, which was aimed to test your grit as a phone banker. She interrupted my answers a lot, and the challenge was how well I can focus on her questions while maintaining a calm, professional demeanor.
Interestingly, after around 85 minutes of interview, the hiring manager complimented me for surviving her questions. She was really generous with her feedback and gave me the job offer afterwards. It was a sigh of relief for me, knowing that it was all a test after all.
Interview questions [1]
Question 1
How do you define integrity?
What are some situations wherein you showed integrity? Can you elaborate further?
You have to pass two assessments before you can get to initial interview. It consists of three interviews; the initial, pre-final, and the final interview. You have to show them how confident you are with your skills, and you must convince them that you are the perfect person for the job.
Interview questions [1]
Question 1
Tell me about a situation where you had to solve a problem in just a short span of time.