They will pre screen you then do a phone interview where you answer questions about why you want the job and experience..
They tell you the position you will be hired for if you are selected and then you do schedule a follow up and then do the actual interview using the STAR method
Interview questions [1]
Question 1
Name a time where you had to deal with a difficult customer, what was the outcome
I applied through a recruiter. The process took 4 weeks. I interviewed at Citi (Schaumburg, IL) in Sept 2025
Interview
The process too a long time and involved a few people, a lot of unnecessary questions not related to the position. They have a very complex process to become employees
I applied online. I interviewed at Citi (Chicago, IL) in Apr 2024
Interview
This was a very easy laid back interview process the questions were simple the process of getting moved forward came quickly I was not surprised by any of the questions very basic, second round interview may be more
I applied online. I interviewed at Citi (Kuala Lumpur)
Interview
The whole iv process was okay. Interviewer was nice and listening the whole time. Standard customer service interview questions were asked. Overall okay. Interviewer also explains about the whole process and job descriptions and tasks as customer service. Good opportunity for fresh grads especially.
