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      Customer Experience Research Lead Interview

      21 Aug 2024
      Anonymous interview candidate
      Jakarta
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 2 months. I interviewed at Citi (Jakarta) in Mar 2022

      Interview

      It consists of 3 stages of interview. 1st: TA screening. Basic questions were asked 2nd: The hiring manager. She was a pleasant lady, well-spoken, and knew exactly the job process. We were talking about the data infrastructure, challenges in merging the two companies (UOB), the timelines, etc. It was a fruitful interview and I enjoyed it so much. 3rd: A panel of 3, including the VP. He thinks someone with a Ph.D. only belongs to Universities. I didn't expect that coming from Citibank. A rather traditional and not very progressive argument coming from a multinational company. In the end, I got rejected because I have a Ph.D which I obviously stated in my resume. The argument was that I would forget how to work in the office. After going through the final (third) interview, they couldn't even bother to come up with a smarter answer.

      Interview questions [1]

      Question 1

      Professional background Why applying to Citi
      Answer question
      1