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      Citizens

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      Customer Service Representative Interview

      26 Oct 2021
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. I interviewed at Citizens in Oct 2021

      Interview

      Very friendly manager and easy to talk to.She asked me questions about myself as an employee and how I would deal with day to day problems or situations. I explained how I felt and handled things with customers and even co-workers.

      Interview questions [1]

      Question 1

      Describe a time when you went above and beyond for a customer.
      1 Answer
      avatar
      Citizens response
      4y
      Thanks for sharing your experience and agreeing to be part of our incredible team! We're so happy to have you!

      Other Customer Service Representative interview reviews for Citizens

      Customer Service Representative Interview

      22 Oct 2021
      Anonymous employee
      Providence, RI
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 5 days. I interviewed at Citizens (Providence, RI) in Oct 2021

      Interview

      The interview process was easy. The bank stayed in-touch through out the process helping along the way. They stayed in touch via text message , email, and phone. Was wonderful being kept in the loop as to where the interview status was in progress.

      Interview questions [1]

      Question 1

      They asked past experience questions. How I would handle certian situations.
      1 Answer
      avatar
      Citizens response
      4y
      Thanks for sharing your experience! It's great to know that you were kept informed and even better to see that you've agreed to join our amazing team! Welcome to Citizens!

      Customer Service Representative Interview

      25 Oct 2021
      Anonymous employee
      Johnston, RI
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 1 week. I interviewed at Citizens (Johnston, RI) in Oct 2021

      Interview

      Interview process was short, sweet, and to the point. Questions were detailed and made you think before answering. The whole process was easy due to interviewer being upfront and having all the necessary information.

      Interview questions [1]

      Question 1

      How have you dealt with a stressful situation and what was the outcome?
      Answer question
      avatar
      Citizens response
      4y
      Who doesn't love short, sweet and easy? Congratulations on acing the interview and agreeing to join our team! We're so happy to have you!