I applied online. I interviewed at Citizens (Conshohocken, PA) in July 2022
Interview
I interviewed at citizens Bank and I truly loved the experience the hiring manager Mike was wonderful at explaining everything the company had to offer and I loved his enthusiasm.
I also had a wonderful experience with recruiter Veruschka D Bosco she was In detail about the position and what they were looking for, she stayed in touch with me during the entire process and she reached out to me to let me know what the outcome of my application was. Thank you so much!!!
Interview questions [1]
Question 1
Describe a time you went above and beyond to provide exceptional customer service, what was the situation and how did you handle it.
Thank you for sharing your experience. It's fantastic to see that the interview process was so positive for you and that your recruiters were transparent. Welcome to the team!
First you have to complete an online assessment, that once completed is valid for 6 months. If you passed the assessment they schedule an in-person interview at the branch where they ask questions about your education and experiences , to tell about yourself, also role play where you need to respond using the STAR method and its also good to do a little bit of research about the bank and the credit cards they offer.
Interview questions [1]
Question 1
Tell me about a difficult situation you had at your previous job and how did you handle it?
There were 2 interview processes which included one over the phone that asked generic questions and the other in person with the branch manager. Very smooth process and heard back within a week.
Interview questions [1]
Question 1
Customer service experience, what would I do in a difficult situation
I applied online. I interviewed at Citizens (York, PA) in Aug 2023
Interview
The interview process was hard for a teller position that wasn’t anything special. The interview was a bit rude. I was professionally dressed and have a degree in business yet she was short in wording and never got a call or email after.
Interview questions [1]
Question 1
What is a SPECIFIC situation where you mitigated risk?
