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      Cox Automotive

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      Technical Customer Care Specialist Interview

      26 Sept 2024
      Anonymous employee
      Norfolk, VA

      Other Technical Customer Care Specialist interview reviews for Cox Automotive

      Technical Customer Care Specialist I Interview

      4 Apr 2023
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Cox Automotive (Norfolk, VA) in Sept 2024

      Interview

      Very streamlined, quick and thorough. I received a call from a recruiter which was the initial interview. Within a week I had a second interview scheduled with the supervisors of the department. I was offered a position the next day.

      Interview questions [1]

      Question 1

      Questions were based off of the STAR method. "Name a time you had a frustrated customer and how did you handle the call".
      1 Answer

      Application

      I applied online. The process took 4 weeks. I interviewed at Cox Automotive in Mar 2023

      Interview

      There was a quick phone chat with a human resources representative followed by a virtual interview with three individuals who all kept their cameras off and took turns asking questions.

      Interview questions [1]

      Question 1

      Tell me about yourself. Tell me about a time you had to implement a new solution. Tell me about a time you sought out diverse perspectives. Tell me about a time you fostered a relationship inside or outside an organization. Have you ever had strict deadlines? Tell me about a time you dealt with an unreasonable customer. Tell me about a mistake you made and how you solved it. Tell me why we should hire you. How do you approach new problems? What personal development have you recently been working on? How have you stayed on track? Tell me how you would solve a specific technical issue.
      Answer question
      3