Where can I find Creative Fabrica interview experiences by job title?

Graphic Designer (6) ; Community Manager (4) ; Affiliate Marketing Manager (2) ; Anonymous (2) ; Community Support Agent (2) ; Content Operations Coordinator (2) ; Customer Service Representative (2) ; Customer Support (2) ; Senior Software Engineer (2) ; Software Developer (2)

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Creative Fabrica

Creative Fabrica interview questions

Updated 2 Nov 2025

based on 38 ratings

Difficulty

Average

Experience

Mixed

How others got an interview

96%
Applied online
Applied online
4%
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38 interviews

Senior Frontend Engineer Interview

3 Nov 2025

Anonymous interview candidate

No offer

Positive experience

Average interview

Application

I interviewed at Creative Fabrica (Amsterdam)

Interview

Three steps process the usual. One code challenge a system desigh interview and a culture inteerview. Two engineers for each interview and then talk to founders at the end. Recruiter screening call was quick

Interview questions [1]

Question 1

System design vragen werden gesteld

Answer question

Creative Fabrica response

3mo

Hi there, thank you for taking the time to share your interview experience with Creative Fabrica. We are glad to hear it was a positive experience overall. We wish you all the best in your continued career journey.

Freelance Customer Support Agent Interview

24 Aug 2025

Anonymous interview candidate

No offer

Negative experience

Difficult interview

Application

I applied online. The process took 2 days. I interviewed at Creative Fabrica in Aug 2025

Interview

Please beware of this company and DO NOT apply for customer support if you do not already have relevant experience. They claim that it is just "preferable" to have experience and what counts for the application is a test that they give you (I wrote about it below) when, in reality, if you do not have experience you are eliminated by default without your knowledge. What they do is that they put you to spend hours writing those 5 fictive, complex customer support scenarios for which you have to thoroughly research their site and brand voice, only for you to receive a rejection email just a couple of hours later, with no explanation whatsoever, because as candidates it is "normal" to spend hours making an unpaid task, but for the company, to say that "we regrettably won't continue with your application" is a perfectly reasonable response back. If you ask them to explain, case-in-point, what was "wrong" with your test, they will double down on their word gargling and just repeat that "after seeing both your CV and task they decided not to move forward". Please just do not waste your precious time as a candidate unless you have experience. Also, peep the scenarios below to see just how complex they are and how careful you have to be with your responses.

Interview questions [1]

Question 1

5 Scenarios to write answers to as if you were a customer support agent. here they are: Scenario 1 You receive the following email from one of our subscribers: Re: Cancellation Hi, I’ve been a subscriber since 2018, but sadly I cannot justify continuing to pay $29/month as my parents have fallen ill and I’ve had to cut down my hours at work to care for them- please could you help me cancel my subscription? Thanks, Jeremy Please draft your email response below. Scenario 2 Anna, a first-time customer at Creative Fabrica bought a font from which was faulty and has reached out to us via Facebook. When she downloaded the font, she found that it was a completely different file to the one advertised on our site. She mentions that she needed the font for a design project that is due this coming weekend. Please draft your email response below. Scenario 3 You receive the following email from one of our users: Re: Can’t login - please help me How do I log in and download my graphics? I can’t remember my password and I am getting very frustrated - please help me ASAP. Mary Scenario 4 Tabitha contacted us via email to report that she noticed an unusual charge to her credit card. When she contacted her bank, they found it was linked to a transaction on our site, which she has now reported as fraudulent. She says that she is concerned about the security of Creative Fabrica. Please draft your email response below. Scenario 5 You receive the following email from a satisfied customer: RE: Thank you for being awesome! To the Creative Fabrica team, I just wanted to say thank you for all the beautiful freebies that you offer - I have been using your products to craft with my children during the school holidays! They love crafting almost as much as I do! I also really appreciated the technical support that Elise gave me with my fonts! You rock Elise! Please draft your email response below.

Answer question

Creative Fabrica response

9mo

Hi there, thank you for your feedback, we are always always looking to improve our interview processes. We'd like to clarify that customer support experience is not just preferred, but required for this role. This is stated in the job description and reinforced by a mandatory application question: “Do you have at least 6 months of experience in customer support roles?” The written task helps us assess communication skills, problem-solving ability, and how candidates approach real-world support scenarios. We understand it takes time and appreciate the effort from all applicants. While we can’t provide individual feedback due to volume, we review every application thoroughly. We value transparency and will continue to work on improving the clarity of our job listings and hiring process to make expectations as clear as possible upfront. We wish you the best in your future endeavours.

Senior Software Engineer Interview

10 Apr 2025

Anonymous interview candidate

No offer

Neutral experience

Average interview

Application

I applied online. The process took 4 weeks. I interviewed at Creative Fabrica (Amsterdam) in Mar 2025

Interview

First CV review with recruiter, talk about motivation and briefly discussed my experience, and they explained to me the process: - System Design 1hr 2 engineers - Product Manager 1hr - Owner 1hr Each phase gating the next. It took almost 30 days from the day submitted my application - request availability - first interview - another availability - system design. I think I did excellent in the system design, it seems to me the engineers expected more implementation details. I got a rejection email from the recruiter instead of the automated rejection several days later which I appreciate. I have the impression that either they were having me as a backup plan in case someone else rejected and offer or something like that because 30 days for 2 interviews total it's too much. Overall ok experience, and I was a bit nervous of passing them based on the internal reviews. Everything was via video conference

Interview questions [1]

Question 1

- System Design in Miro, basically design one of their products.

1 Answer

Creative Fabrica response

Hey there, thank you for taking the time to share your interview experience with us - we appreciate your candid feedback. We understand that the duration of the interview process may have felt long, and we sincerely apologize for any frustration caused by the timeline. Feedback like yours helps us continuously improve our process and we truly value the effort you put into preparing and engaging with our team. Thanks again for taking time out to share your feedback! - The Creative Fabrica Team

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Senior Frontend Engineer Interview

3 Nov 2025

Anonymous interview candidate

No offer

Positive experience

Average interview

Application

I interviewed at Creative Fabrica (Amsterdam)

Interview

Interview questions [1]

Question 1

System design vragen werden gesteld

Answer question

Creative Fabrica response

3mo

Freelance Customer Support Agent Interview

24 Aug 2025

Anonymous interview candidate

No offer

Negative experience

Difficult interview

Application

I applied online. The process took 2 days. I interviewed at Creative Fabrica in Aug 2025

Interview

Interview questions [1]

Question 1

Answer question

Creative Fabrica response

9mo

Senior Software Engineer Interview

10 Apr 2025

Anonymous interview candidate

No offer

Neutral experience

Average interview

Application

I applied online. The process took 4 weeks. I interviewed at Creative Fabrica (Amsterdam) in Mar 2025

Interview

Interview questions [1]

Question 1

- System Design in Miro, basically design one of their products.

1 Answer

Creative Fabrica response

Creative Fabrica

Creative Fabrica interview questions

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