You must go through a screening at DTE that covers customer interaction for service changes, outages, downed wires, transfer service, billing inquiries, etc. There is some math to the modules. If you are selected, you then have to go through some simulated calls. If you pass both and are selected, the next step is the actual interview.
STAR method required for the position. you can’t veer away from the format or they’ll deduct points which could cost you the position. typically 3 interviewers at once. i didn’t like the job overall.
Interview questions [1]
Question 1
Describe a time you experienced conflict surrounding a change with work policies
I applied online. The process took 3 weeks. I interviewed at DTE Energy
Interview
2 panel interview, used the STAR METHOD. Asked 5 or 6 ridiculous questions. Most didn't apply to any of my experiences. Its like they expect everyone to have had stressful or bad work experiences. To be honest, I haven't had many bad issues arise at work.
Interview questions [1]
Question 1
Describe a time you were unprepared or confused about what you were being asked. How did you figure it out?
