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      ExchangeBase

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      Customer Service Manager Interview

      9 Sept 2019
      Anonymous interview candidate
      New York, NY
      Declined offer
      Neutral experience
      Average interview

      Application

      I applied through a recruiter. The process took 2+ months. I interviewed at ExchangeBase (New York, NY)

      Interview

      After applying and completing the assessment I got a phone call for an interview. First was the phone interview with the recruiter. It went well and was told that I would get a call letting me know the next steps. Three days later I was scheduled for an in person interview and met with the recruiter and the cofounder of the company. I was mainly asked about extremes that happened in my last position, we did laugh quite a bit and I enjoyed talking with them. Then I took a test on replying to emails for my responses. I then get a call 3 days later letting me know that they wanted to offer me a customer service Representative job. I asked why I wasn't being offered the manager position and they let me know they wanted me to learn the business first. I declined the offer due to wanting to continue in leadership and they ended up calling me again to see If there was any way to make me reconsider but i was offered a leadership position so I declined again.

      Interview questions [1]

      Question 1

      questions were mainly geared to extremes that happened with my last company
      Answer question

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