I applied online. I interviewed at Farmers Insurance Group (Seattle, WA) in Feb 2017
Interview
Easy interview. They ask basic customer service based questions that you would get asked at any interview. Plan accordingly and show personality to show them you will fit in. Did a group interview and then a solo interview with manager.
Fairly easy overall. 30 minute call to get a feel for me and tell about the position and sus out basic requirements for the job like having a driver's license.
I applied through an employee referral. The process took 3 weeks. I interviewed at Farmers Insurance Group (Los Angeles, CA) in June 2019
Interview
Process was quick in my scenario, there was a phone screen and in-person. The company is very selective on who they hire. I must’ve done something wrong, but it’s all trial and error.
Interview questions [1]
Question 1
Tell me about a time you dealt with an angry customer, what were the results.
I applied online. The process took 3 weeks. I interviewed at Farmers Insurance Group (Sacramento, CA) in June 2019
Interview
Phone interview with basic questions about myself, which lead to an in-person interview with a panel of three. The interviewers were very personable. I was given a few written questions to answer and then moved to a verbal interview. The questions were about my background, strengths, and weaknesses, conflict resolution abilities, etc.
Interview questions [1]
Question 1
Tell us about a time you experienced conflict and how you resolved it.