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      Flo2Cash

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      Customer Success Manager Interview

      6 Apr 2019
      Anonymous interview candidate
      Sydney
      Declined offer
      Negative experience
      Average interview

      Application

      I applied in-person. The process took 2 weeks. I interviewed at Flo2Cash (Sydney) in Mar 2019

      Interview

      The first interview was fine and the marketing manager really enthusiastic, got great feedback via email and verbally and was told I'd be invited for a second interview. Then they took 2 weeks to get back to me for a second interview and I had to check in with them a few times. That is far too long of a period and shows a lack of interest in securing talent. When asked why Glassdoor rating was so poor they could not explain it par from a "rebrand" that was going to happen due to some issues with clients in the past. Sounds like warning bells to me!

      Interview questions [1]

      Question 1

      What is the difference between customer service and customer support.
      1 Answer
      2
      Flo2Cash response
      7y
      Thank you for taking the time to share your feedback. We are sorry you had a negative experience. We agree that we can make the interview process more concise. The re-branding initiative is in anticipation of our new platform release and based on valuable feedback from our clients. We are evaluating our interview process to ensure all candidates gain a positive experience with Flo2Cash. Feedback such as yours really helps us to know what adds value to the interview experience, versus what does not. Thank you for providing it. We sincerely wish you all the very best. Thank you. – Flo2Cash