Customer Service Representative applicants have rated the interview process at Foundever with 2.4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 60% positive. To compare, the company-average is 72.7% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 7 days to get hired, when considering 5 user submitted interviews for this role. To compare, the hiring process at Foundever overall takes an average of 10 days.
Common stages of the interview process at Foundever as a Customer Service Representative according to 5 Glassdoor interviews include:
Skills test: 17%
One on one interview: 17%
Personality test: 17%
Group panel interview: 17%
Background check: 17%
Phone interview: 8%
Drug test: 8%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 2 days. I interviewed at Foundever (El Paso, TX) in Nov 2018
Interview
It was very impersonal. The representative asked me technical questions about my computer, general daily availability, if I was currently working or in school, and if i could work weekends. She then ended the interview when I said I couldn't work on Sundays and when asked why was told because I was Catholic. Sitel is clearly not a company for Catholics and that discriminates against people of faith.
It seems like they have... quite a bit of experience, or at least they know the people they want to hire. They make you upload some documents through a webform and after that, do some assessments. I selected a role that didn't have sales in the title, but they did ask me to do a sales assessment activity.
It's all done through a PC, you'll need a webcam. It's not very hard.
Interview questions [1]
Question 1
Typing (words per minute), what would you do in specific situations, a personality test with a Likert scale, "fill in the blank" English assessment, a speak for 1.5 minutes AI assessment
I applied through an employee referral. I interviewed at Foundever (Belgrade, Central Serbia)
Interview
I’ve applied through a referral. The initial contact was a phone call where they asked to me introduce myself in English. They’ve organized an interview after that and I was invited. After that was a test task to respond to a few emails for customers.
Once you apply and your resume meets the requirements, then they give you an invitation. Most time, they might change the resumption date. Once they have a company to service, then they book you for training. If you are able to get through training, then you start the shift.