Hi. First and foremost we apologise for the delay to your expenses being paid. However, it has come to our attention that the bank details that you provided were incorrect - which you have confirmed was your error. This would undoubtedly have had an impact on the time it took to get your expenses paid. I must stress that "ghosting" candidates and avoiding paying expenses is not in any way in our interests and is not our standard practice - we regularly fly people from all over the world and the vast majority are given feedback and have expenses paid in a timely manner. We did offer via the agency to pay upfront, as it was such a large amount of money - however this offer may not have been passed on. All feedback we receive is taken on board, and we regularly review our interview processes based on this. If you would still like to discuss this, please feel free to email: hiring@gresearch.co.uk and we can arrange a conversation