I applied online. I interviewed at GEICO (Lakeland, FL) in Oct 2020
Interview
Pretty easy but it was during Covid don’t know how it has changed now. Had 3 rounds of interviews, two phone and one virtual. Seconds interview was an online test
Initial interview, typing test to determine how fast you type and how accurate you are, role play on phone calls, final interview, y connecting with an employee while they take calls
Multitasking test...typing test which was in a noisy office you couldn't concentrate. Didn't get an interview with the managers....they told me to come back in 6 months and try it again....