GEICO Insurance Claims Service Representative interview questions

Took an assessment online, scheduled in office testing, took the test, they said they thought I would be a better fit in another role. I interviewed for that role, then was shot down. I have previous insurance experience plus 30 years of customer service experience, so I have no idea why I wasn't picked. Of course I called the HR office to inquire, and have heard nothing back. I have tried getting a job here for 3 years, THREE freaking years, and they just keep giving me the same spill. I have a feeling that since I am a middle aged white male, I don't meet their "diversity" quotas.