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      GEICO

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      Claims Representative Interview

      26 Feb 2013
      Anonymous interview candidate
      Macon, GA
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. The process took 6 days. I interviewed at GEICO (Macon, GA) in Feb 2013

      Interview

      2nd time applying for position with Macon office. First time (Jan '12) applying, I was employed: on-line application, 15 mins phone interview, offered to do on-site interview. On-site: took computer based test (CBT) call center scenarios, filled-out paperwork, 1:1 interview. Interviewer was not too friendly, seem to be just going through the process. Standard questions asked, interview lasted 45 min, received e-mail 30 min after interview stating offer not given and they like to organically grow management from within (odd, I didn't applied for a management position). Reapply Feb '13, this time I'm unemployed: same process but no CBT but asked to do personality test on-line, 10 minutes phone interview (interviewer explained work hours, training schedules, hourly wages), offered to do on-site interview but no need to do CBT due to high score from first time. On-site 1:1 interview: interviewer was very friendly, lasted 30-35 mins, questions asked about job history/experiences, Geico call center situation scenarios and claims team goals situation questions. Interviewer stated I would be forward to management hiring team for consideration approximately 1 week later, since they were starting training session the following week after notifications. Received call 6 days later, indicated not selected more applicant meeting needs of position from existing database. Encouraged to reapply 6 months later (what would change from the previous two denies).

      Interview questions [1]

      Question 1

      Customer receive notification of cancellation of policy due to late payment; payment was made but not process due wrong account payment numbers. How would you handle customer?
      3 Answers
      4

      Other Claims Representative interview reviews for GEICO

      Claims Representative Interview

      28 June 2025
      Anonymous employee
      Lakeland, FL
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 4 days. I interviewed at GEICO (Lakeland, FL) in June 2025

      Interview

      Process was pretty straightforward, I applied online, within minutes I was sent an email for an assessment, within 24 hours I was able to schedule a phone interview. I was asked to come in for a final in person interview. I received an offer.

      Interview questions [1]

      Question 1

      Name a time when you had a difficult customer, how did you handle it and what was the outcome?
      Answer question
      1

      Claims Representative Interview

      7 Apr 2025
      Anonymous employee
      Houston, TX
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at GEICO (Houston, TX)

      Interview

      Easy process mainly previous jobs and tell me about a time senecio and difficult situation what would you do and what was the outcome are you license in the state of Texas when can you start

      Interview questions [1]

      Question 1

      Tell me about a time when you had a difficult customer how did you handle it?
      Answer question
      1

      Claims Representative Interview

      14 Oct 2024
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 4 days. I interviewed at GEICO in Sept 2024

      Interview

      Process was very straightforward. I applied, and shortly after had the opportunity to take an assessment. Once those results came in a day or two later I was contacted to schedule a Webex interview. My interviewer was very nice and helpful and seemed genuinely engaged in my interview and getting to know me.

      Interview questions [1]

      Question 1

      Tell me about a time you had a disagreement with a fellow employee or supervisor.
      Answer question