Longest process I've ever experienced. Applied online, took the online assessment, then scheduled a phone interview. The phone interview was mostly about availability, questions about my degree, basically looking for anything that might suggest that you wouldn't stay at the company very long. I passed that and scheduled a time to take the multitasking/typing test, which was very easy actually, so I wouldn't worry about that too much. I scheduled an in-person interview for a different day. I was mostly asked 'Tell Me A Time You'-type questions. Then there was a role play, and this was the most difficult part; they give you a lot of information to work with, and I think they expect you to be great on the phone right away. I wasn't offered the position, so I would guess that I either did poorly on the role play (I hit all the main points, but had some longer pauses where I was searching for the information, I accidentally omitted some info), or the interviewer just didn't like my personality. I personally don't think that the role play is a good way to assess skill. The interviewer told me I would get an email or a call, and led me out cheerily.