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      GEICO

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      Related searches: GEICO reviews | GEICO jobs | GEICO salaries | GEICO benefits | GEICO conversations
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      Customer Service Representative Interview

      5 Mar 2010
      Anonymous employee
      Accepted offer
      Neutral experience
      Difficult interview

      Application

      I applied online. The process took 4 days. I interviewed at GEICO in Jan 2010

      Interview

      The GEICO interview process happens in a series of stages and is the longest interview process that I have experinced to date! I applied online (sumitted resume and a cover letter). I recieved a call the very next day, and had a phone interview. The hiring mang. was asking me a couple of questions in regards to my prior work history and expereinces. The person was very friendly. Then proceeded to tell me about training hours & salary compensation. Afterwards, I was scheduled for an in person interview in the afternoon for the next day. THE DAY OF THE INTERVIEW: I arrived about 10 mins early and there was a group of 9 ppl there including myself scheduled for the same time. We all then proceeded to take a personality test (that was about 20 mins long), then we took a skills test (was about 45 minutes long). This test was to test your typing and multitasking skills. Then, we saw a 15 minutes video presentation talking about the job descriptions, the company, and benefits. (GEICO has an incredible benefits package and room for growth into upper management) Afterwards, we all left the room and we were called one by one. When they called me, I went into further detail about my resume, strenghts/weaknesses, why I wanted to work for GEcio, and the typical interview questions. I went further on in the interview and they put me in this room where I had 20 mins to study some information on a false company. its here where i performed a role play excercise with the HR mang. After this was done, they would ask me how I think I did. ( it felt a little strang doing this role play thing.) After this was over I went back into the lobby and filled out some paper work and was told that another hr mang. would be meeting with me to shadow a person who is a customer rep. I shadowed the person for about 40 minutes and then a different Hr mang. pulled me to the side and interviewed me again. Here is where I was explained again the salary, the hours i would be working and the training hours that i would be doing. They said that they will call me back within a week either or. I got a call two days later with an offer. The total interview was 6hrs long. If you got an interview with them make sure that you dont paln anything for that day because its a long process but i have to admit it went by fast because your're busy the whole time.

      Interview questions [2]

      Question 1

      Why should GECIO hire you for this position?
      1 Answer

      Question 2

      WHy do you want ot work for GEICO?
      1 Answer
      4

      Other Customer Service Representative interview reviews for GEICO

      Customer Service Representative (CSR) Interview

      7 May 2026
      Anonymous interview candidate
      Virginia Beach, VA
      No offer
      Positive experience
      Average interview

      Application

      I interviewed at GEICO (Virginia Beach, VA)

      Interview

      There are two rounds. The first round is virtual and they ask about your background and if you can handle the process. For the second-round, You will shadow someone for 20 minutes then proceed for a 40 minute interview. There are a lot of situational questions.

      Customer Service Representative Interview

      27 Apr 2026
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through other source. The process took 2 weeks. I interviewed at GEICO

      Interview

      Straight forward. There are 2 interviews, must pass 1st to get 2nd. 2nd interview is more detailed and is on site. 1st interview is via zoom. 2nd interview about 45 minutes to an hour

      Customer Service Representative Interview

      30 Mar 2026
      Anonymous interview candidate
      Tampa, FL
      No offer
      Negative experience
      Average interview

      Application

      I applied online. I interviewed at GEICO (Tampa, FL)

      Interview

      It was a weird process, first it was on zoom and my interviewer told me to turn off my camera because of the bandwidth issues. Then she asked three questions and provided me the job description and the hours. She then asked me if I was looking for other work and If I was currently working. I did tell her that I am currently working and she told me that I have enough time to provide my current job a two weeks notice. After the interview she told me that she was going to endorse my application for review. Then she sent me another email saying that “Your recruiter will be in touch with you for next steps”. Then in the middle of night not even 24 hrs, I get a generic email saying that I was passed on. I wanted to find out why did I get an email saying that a recruiter was going to contact me, then I passed on from someone else. This was a customer service position and during the interview she told me that I have a lot of experience. I just didn’t like during that interview I was given false hope. I would not recommend applying to this company.

      Interview questions [1]

      Question 1

      1. Tell me a time when you had to deal with a customer and provided empathy?
      Answer question