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      GEICO

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      Auto Claims Adjuster Interview

      17 Apr 2015
      Anonymous interview candidate
      Rockville, MD

      Other Auto Claims Adjuster interview reviews for GEICO

      Auto Claims Adjuster Interview

      14 Apr 2025
      Anonymous employee
      Virginia Beach, VA
      Accepted offer
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 4 weeks. I interviewed at GEICO (Rockville, MD) in Apr 2015

      Interview

      Don't expect a fair shake if you are a woman. You might get it at your location, but you won't in some. Started with application online. About 2 weeks later, received a phone call for a short interview, about 20 minutes. Questions like: what do you know about this position? What made you apply? Described schooling process, that you had to have 100% attendance and 90% GPA, that the job itself could find you working in unsafe settings. Passed that easily. Then they email you a form to fill out. It's basic driving information, so if you do get accepted that they know you are insurable to drive a company vehicle if needed. Checked ok. Next step is an email from a recruiter, to schedule a time to do an online test. You have to be on the phone during the test and cannot mute it. Test is 2 parts - 1) spatial ability - series of 3d blocks, have to tell how many other blocks a particular block is touching 2) word comprehension - reading and then followup questions. Both parts are timed. Supposedly you are scored on quality and quantity of answers. I finished the word test, but not the spatial test. She scored right away and said I had passed. That in 1-2 weeks, I should get an email to set up an interview with management. Email came in a few days. I set up an interview time. This is when all professionalism went out the window. Arrived for a 1pm interview. There were 2 other men waiting for the same time and 1 man who had already passed the interview stage and the role play stage and was waiting for his next phase. Waited 45 minutes before someone came out to address us. The manager came out, introduced himself to the men. I stood up to introduce myself since he hadn't addressed me. He said, "You're here for an interview, too?" His face looked shocked and a bit condescending, I can only assume because I am a woman. He apologized for the delay and said they would be getting to us soon. In the meantime, two other men came out who had passed various stages of the process and were waiting to see if they made it to the next step. At 2pm, one hour after the interview time, the manager came back and took one of the men back. A few minutes later a different man came to take me back. I found out he was just a supervisor, so much for an interview with management. I was polite, asked him about how his day was as we walked back to a conference room. He barely said anything, seemed upset that he was having to do my interview. The interview is scripted. He worked completely off a laptop. His interviewing skills were very unprofessional. He slouched and moved around in his chair, often put a hand up to his mouth as he was speaking and yawned again and again. I have years of recruiting and interviewing experience and I've never treated a candidate as he did me. I knew very quickly that he wasn't going to recommend me forward. He asked me if I had any experience working on cars and seemed to disbelieve what I said. I've worked on every car I've ever owned from doing a simple oil change to pulling out bad O2 sensors and changing an alternator. I do know a thing or two about cars. Then came my time for questions. I asked a few about his experience and what caused people to fail at the job. Last, I asked about a few recurring themes from those who have worked the job and posted about it negatively: unrealistic goals (have to take work home and work for free to keep up), earn sick/vacation but if you use it counts against your dependability score, and high turnover rate. He never really addressed any of them and even said at one point, very sarcastically: is there a question there? It sounds like a statement. I had already said that I wanted to get his feedback on these claims. Then he lied, stating that HR had to "score" the interview and that I would hear back from them in 1-2 weeks. I already knew that if I had "passed" his standards that I would be taken to the next step in the process. So no surprise today when the email declining to consider me further came. I feel like my time was wasted and that being a woman was definitely part of the reason I was not considered. In the end, I am thankful though, as it seems the negativity is true for Geico.

      Interview questions [1]

      Question 1

      A shop disagrees with your estimate of labor hours and says you are trying to cheat the customer, who do you handle the situation?
      2 Answers
      1
      Positive experience
      Easy interview

      Application

      I applied online. I interviewed at GEICO (Virginia Beach, VA) in Jan 2025

      Interview

      The interview process was pretty easy. They asked me about my experience on phones and customer service. The HR rep was really nice. Explained the process well. Got an offer right away.

      Interview questions [1]

      Question 1

      Describe a challenging situation in which you had to make a decision and convince others of your decision.
      Answer question

      Auto Claims Adjuster Interview

      7 Jan 2025
      Anonymous employee
      Texas City, TX
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at GEICO (Texas City, TX) in Dec 2024

      Interview

      I got an email from a recruiter after passing the assessment . That interview was just a complete run down of the job. Then had an interview with the actual manager she just asked questions about your history and some job related scenario questions. She didn’t give any hints you have to think on your feet. They will send you a video it’s 5 mins watch it and try to notice small things. Study what an adjuster does it will help answer scenario questions.

      Interview questions [1]

      Question 1

      Tell me about a time when you had to meet a deadline? Why do you want to work for GEICO?
      Answer question

      Auto Claims Adjuster Interview

      30 Dec 2023
      Anonymous interview candidate
      Miami, FL
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. I interviewed at GEICO (Miami, FL) in Dec 2023

      Interview

      I applied Dec 19- the day I did an assessment that included behavioral questions along with typing test. Following week I received an interview invitation. Had the interview Dec 30 with a recruiter name sharatoya keraline.

      Interview questions [1]

      Question 1

      If I was applying for others jobs- if I had any objections traveling for training- she started reading from a script about Geico and the job description- didn’t make eye contact. She was very unfriendly-serious looking like if she was mad about something. didnt ask me anything about me or my experience. All the questions were yes or no answers.
      1 Answer